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A
The average length of time between the moment a caller finishes dialing and the moment
Your personal account code that allows you to access your conference. Participants will use this access ID/passcode to join your conference.
The telephone number you will call to reach our bridge equipment, which allows you to begin your conference call.
Guide to help you plan and lead your meeting effectively.
Professional event staff actively providing assistance to the moderator(s) throughout the call. This might include welcoming participants, introducing speakers and leading an electronic Q+A session.
A web collaberation feature that allows the host and participants to share software applications during a web conference.
A conference call with a dedicated operator on the call, announcing and monitoring the call, managing any Q+A sessions or other requested services. Also sometimes referred to as Operator Assisted Conferencing.
Feature that allows your conference calls to continue even after the subscriber disconnects. The call then continues until the last participant disconnects. Auto-continuation provides less security but adds flexibility so that conference attendees can continue to talk even if the subscriber needs to disconnect.
No operator required to perform conference functions.
A conference call whereby participants access the call via a passcode and there is no operator on the call.
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B
A high-speed line or series of connections that forms a major pathway within a network. The term is relative as a backbone in a small network will likely be much smaller than many non-backbone lines in a large network.
In terms of signal frequency, the range between the lowest and the highest frequencies used to transmit a signal from one site to another. Bandwidth as a measure of an analog signal is measured in cycles per second. Contemporary units are Hertz (one cycle equals one Hertz). Bandwidth as a measure of a digital signal is measured in bits per second, and is usually referred to as data rate. For example, a regular Ethernet line has a bandwidth of 10 Mbps. High bandwidth allows fast transmission or the transmission of many signals at once.
Attaching a phone to an IP port on an access device.
Attaching a phone to an IP port on an access device.
A descriptive term for evolving digital technology that provides consumers a single switch facility offering integrated access to voice, high-speed data service, video demand services, and interactive delivery services.
A call announcement process that sends a fax to all participants prior to a conference call.
A method of simultaneously distributing information and materials to multiple locations in a short period of time.
An audio or videoconferencing system that is permanently built into a room. Often built-in systems can be found in board of directors’ conference rooms or in distance-education rooms. Often the systems have custom cabinets made to house the electronics.
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C
Conference service providers. Refers to companies who offer conferencing services and expertise to businesses.
Call Deflection allows a called endpoint to redirect the unanswered call to another endpoint.
A web collaberation feature that allows the host to instantly receive feedback or questions from participants, and respond immediately. Private one-on-one chats can also be conducted with participants.
A behind the scenes phone lineused during an operator-attended conference to assist the moderator or host in matters such as troubleshooting and verifying unlisted participants.
A term used in conferencing to refer to working together across distances remotely.
Touch-tone commands to activate automated conference functions.
A communication line is a connection between an operator and a representative from the host company that is used to manipulate the Q+A session, give status updates, and troubleshoot.
A meeting via the telephone in which 3 or more parties are connected by a conference bridge to enable everyone connection on the same call. Also referred to as telephone conferencing, audio conferencing and teleconferencing.
This feature allows the subscriber to exit a conference after it begins without disconnecting the participants and must be activated for each conference call. Note: the system automatically defaults to end the conference call when the subscriber disconnects.
The telephone number you and your participants will dial to reach our conferencing equipment.
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D
Sometimes we refer to the webcontrol as having a dashboard. It is your connection to the conference bridge. It reflects real time change going on in your conference.
A reservation-based, online data collaboration tool that allows customers to share PowerPoint presentations, show applications, perform polls, chat, etc. with remote participants. Best suited for large, high-profile applications and hence, most commonly combined with a high-touch audio conference.
A Web collaboration feature that allows the Host to show participants everything on their desktop. Hosts may also give control of their PC (transfer) to anyone in the meeting.
A phone number which all participants dial to access a conference call. Also termed Access numbers, national, international or freephone numbers can be given to participants to enter a meeting or event. The number can be charged at a national rate or be freephone.
Conference participants join meetings by dialing an number, then entering a specific passcode.
Hosting operators dial participants at their location to connect them to the conference.
Process when the orignating router tried to establish call on different dial peers if the originating router receives a user-busy invalid number or an unassigned-number disconnect cause code from a destination router.
A quality of service (QOS) protocol that prioritizes IP voice and data traffic to help preserve voice quality, even when network traffic is heavy.
All lines leading into our conference bridge are fiber optic lines, providing the purest signal into the conference bridge and assures crisp clear signal leaving the conference bridge.
Collects voice packets, stores them, and shifts them to the voice processor in evenly spaced intervals to reduce any distortion in the sound.
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E
Electronics box (the main codec box) of a group videoconferencing system.
Eliminates audio transmission echo. A telephone line echo canceller produces a synthetic replica of the echo it expects to see returning and subtracts it from the transmitted speech. The replica it creates is based on the transmission characteristics of the telephone cable between echo canceller and the telephone or videoconferencing system. Device that allows for the isolation and filtering of unwanted signal caused by echoes from the main transmitted signal.
A time-delayed electronic reflection of a speaker's voice. This is largely eliminated by modern digital echo cancellation.
A technique for reducing annoying echoes in the audio portion of a videoconference by temporarily deadening the communication link in one direction.
E-conferencing refers to innovative technologies that allow people to communicate or "conference" over the Internet. Audio conferencing, video conferencing, collaborative conferencing, and web conferencing are all components of e-conferencing.
A message sent to a contact requesting participation in a conference.
An optional feature of Ready-Call® which allows callers to record their names before entering the conference. As they connect to the meeting, their name is played into the conference to announce them.
Short tones which "announce" when a new caller has joined the conference.
A dedicated customer service specialist who manages the organization of an attended conference call.
Short tones which "announce" when a caller has left the conference.
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F
The politically correct term for "instructor", "trainer", "teacher" or "class leader".
A modem speed that is lower than its normal (that is, maximum) speed of operation.
Loud, high-pitched noise which can affect a conference when speakerphones, cellular phones or three-way lines are used.
A communications medium utilizing laser or "light" transmission. Uses a glass or plastic fiber carrying light to transmit voice, data and video signals. Each fiber can carry from 90 to 150Mb/s.
An application that isolates part of a network, like a company's private intranet, from access to or by other parts of the network, like the public Internet.
The term used for the technology that transports facsimiles over the Internet.
A technology that increases voice quality by recovering lost or corrupted packets.
Is the interface on a VOIP device for connecting to an analog PBX extension.
Is the interface on a VOIP device for connecting directly to phones, faxes, and CO ports on PBXs or key telephone systems.
The rate at which individual pictures (frames) in a sequence are displayed in a video conference. Frame rate is measured in frames per second (fps).
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G
The central control entity that performs management functions in a Voice and Fax over IP network and for multimedia applications such as video conferencing. Gatekeepers provide intelligence for the network, including address resolution, authorization, and authentication services, the logging of Call Detail Records, and communications with network management systems. Gatekeepers control bandwidth, provide interfaces to existing legacy systems, and monitor the network for engineering purposes as well as for real-time network management and load balancing.
In IP telephony, a network device that converts voice and fax calls, in real time, between the public switched telephone network (PSTN) and an IP network. The primary functions of an IP gateway include voice and fax compression/ decompression, packetization, call routing, and control signaling. Additional features may include interfaces to external controllers, such as Gatekeepers or Softswitches, billing systems, and network management systems.
The Gateway Redundancy feature enables the Gatekeeper to request that other Gatekeepers search their zones to locate a request when Line Hunting fails to find a suitable service provider. If no service is found, the Gateway Redundancy policy enables the Gatekeeper to complete the call by referring the call to other Gatekeepers.
Teleconferences use satellites which are in geosynchronous orbit 22,300 miles above the equator. There are two types of communications satellites: C- and Ku-Band. They each have different frequencies, kind of like the difference between AM and FM radio stations. The satellite you use depends on your network of receiving sites.
Gigabits per second. 1 Billion bits per second.
The time interval at the beginning of a call, measured in seconds, that is not billed.
The medium of delivering static images to be interpreted by the learner visually. Compare to audio, video, text, and animation.
A way of representing the functions, features and contents of a program to a user by way of visual elements, such as icons, as opposed to textual elements, such as words and character strings. The Microsoft Windows operating system is the classic example of a program with a GUI.
Systems supporting group work and cooperation between autonomous work groups. The primary function of groupware is to provide members of the group shared access to given resources such as files, project lists, documents and calendars.
Refers to a second or third party involved during a presentation style conference call to speak while the large portion of attendance is muted and listening only top material presented.
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H
2-way audio transmitted and received in turn (rather than simultaneously) so only one site can speak at a time. Contrast with full duplex audio.
Procedures for establishing communication between three or more audiovisual terminals using digital channels up to 2Mbit/s in multiway conferences.
Defines initiation of communications between systems and capabilities negotiation procedures in multiway conferences."
A widely-used video compression standard that allows a wide variety of videoconferencing systems to communicate. H.320 standard is applied mostly to dedicated circuit-based switched network (point-to-point) connections of moderate or high bandwidth, such as through the medium-bandwidth ISDN digital phone protocol or a fractionated high bandwidth T1 lines.
24-hour access to a pre-recorded message, conference call or messaging system.
A person who provides technical support for any aspect of the information systems department, including computer hardware, operating systems, applications and networks. This position requires strong technical background and troubleshooting abilities plus communication skills.
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I
Training mediated by a live instructor, such as classroom training or live classes delivered over a web-based conference system.
When conference participants can both hear and be heard.
Comprised of 24 64Kbps channels, T1 lines can be used for a diverse number of applications. Commonly referred to as an integrated T1 or channelized T1, this highly flexible circuit is designed for businesses that need to run multiple services over the same line. Common applications for integrated T1 service include, Frame Relay/dedicated long distance and Internet/point-to-point. Often confused with a fractional T1, integrated service is made up of multiple fractional T1 services.
A network owned by an organization that functions like the public Internet but is secure from outsider access and regulated by representatives of the organization often called system administrators.
Formal start of meeting with an introduction of the meeting Chairperson by the operator.
Provider of telephony based services.
This is an alternative dial-in number for conference calling used by international callers outside the 50 United States and Canada to gain access into a conference call. Although the same per minute rates apply, the caller using this international dial-in number will pay the long distance rates charged by their long-distance telephone provider.
The unique address of a computer attached to a TCP/IP network. IP addresses are 32 bits long. Each octet is represented in decimal and is separated by dots.
A means of simultaneous transmission of data from a server to a group of selected users on a TCP/IP network, (internal, intranet or Internet). IP multicast is used for streaming audio and video over the network.
A set of technologies that enables voice, data and video collaboration over existing IP-based LANS, WANs, and the Internet. IP technology uses open IETF and ITU standards to move multimedia traffic over any network that uses IP.
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J
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K
refers to the "phone keys" used to control various functions from the phone during the conference.
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L
A one-way communication mode that enables conference participants to listen, without having the ability to speak to others on the conference. This feature is commonly used with larger calls to eliminate background noise.
Moderators who select this option will be provided a listen-only passcode in addition to a regular participant passcode. Participants who use the listen-only passcode will not be able to talk during the conference; they are in "listen-only" mode.
Summary of participants on a given conference call
This can be used for increased conference security, by preventing additional Participants from joining the conference, and is accessible by those who provide the Organizer Access Code when entering a conference. At any time during a conference, conference Organizers can lock or unlock the conference by toggling the “5” on the telephone keypad. Note that if the conference is locked and a Participant is disconnected (e.g. cell phone) from the conference, the room must first be unlocked before that Participant can rejoin the conference.
A host can lock and unlock a conference call anytime during the call by pressing (2) then (*) on his or her telephone keypad.
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M
MP3 stands for MPEG Audio Layer 3, which refers to an audio technology that compresses CD-quality sound while retaining most of the original sound characteristics. Listeners can playback MP3 files on a PC, using media player software, or on a digital music player (like an iPod).
A Moderator is a person(s) who presides over a conference call or web meeting.
A Moderator PIN is the four-digit security code (can be more than four) required to access a reservationless conference calling service. It ensures that only the host can originate and control a conference call, using all the conference calling features.
Mute allows a host to block the broadcast of audio during a conference call. Participants can self-mute a by pressing (4) then (*) on their telephone keypads. A host can also mute the entire participant group by pressing (1) then (*) on his or her telephone keypad.
Found in compliment with some web conferencing software, multipoint video conferencing allows for multiple people from different locations to broadcast and receive video and audio over the internet with a PC, microphone and webcam.
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N
A recording of what a participant says when they are prompted to say their name at the beginning of a conference. It can be played into a live conference and is stored on the conference call detail screen for later retrieval by an administrator.
Refers to the # symbol on a touch-tone phone.
Standard for scanning television signals. Used in the U.S., Canada, and Japan.
A low-capacity communications circuit/path. It usually implies a speed of 56Kbps or less. (Contrast with wideband and broadband)
A peg count of the number of times that agents initiated or received a call on their individual extension telephone keys. Transfer and conference keys are also included in this category. The peg count is increase each time the agent engages an extension (or DN) key, regardless of whether or not they dial a number or whether a telephone connection takes place.
A Non-ACD call is a call that is either placed or received on one of an agent's extensions. Non-ACD calls include Incoming, Outgoing and Internal calls that were placed from, or received at, an agent's extension..
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O
A conference call where all lines are open so that all callers can be heard and can interact with each other freely. This feature is most commonly used with a small group of participants.
On-demand Conference Calls do not require advanced scheduling. You can host a conference call 24 hours a day, seven days a week without prior notice.
Bv’s conference calling service has a six-hour time limit, however, the host can initiate an Optional Time Extension to continue the session when prompted five minutes before reaching the time limit.
The Organizer (synonymous with host or moderator) is generally the person who schedules and hosts a conference call or web conference.
A similar experience to the in-person meeting but done over the Internet using web conferencing, audio conferencing and video conferencing services in compliment with application sharing and online presentations.
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P
A Participant is a person who attends a host’s web conference or conference call other than the Host or Moderator.
A Podcast is a recording of a non-music audio broadcast (e.g. news, sports, presentations, discussions, etc.) in MP3 format. Listeners can playback podcasts on a PC or digital music player.
Podcasting is recording something in a multimedia file or audio program designed for distribution over the Internet and playback on a digital media player.
Presentation Mode allows participants to listen to a conference call or view a web conference without any interaction. This feature is generally used when a host is presenting material to a large group. For collaborative sessions with more attendee interaction, the host should use Conversation Mode
A digital replay of your conference call which can be accessed by the host directly through the phone.
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Q
Question-and-Answer Mode allows a conference call host to mute all participants and allow conference call guests to virtually raise their hands by pressing a code on their telephone keypads. The host can then unmute callers with questions and allow them to speak. If a question has already been asked and answered, a participant can lower their hand by pressing the same on their telephone keypad again.
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R
Reservationless means no scheduling, reservation or advanced notice is required.
A reservationless conference call is one that does not require advanced scheduling. You can host a conference call 24 hours a day, seven days a week without prior notice.
Roll Call plays back recorded attendee names when the Attendee Name Announce feature is enabled. A host can listen to the Roll Call by pressing that services roll call code on his or her telephone keypad.
A feature where the moderator can learn how many callers are on the line as well as their names and affiliations.
refers to an access number the moderator gives to his participants so they can call back into the conference bridge to listen to a previously recorded conference.
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S
Conference call participants can self mute by pressing (4) then (*) on their telephone keypads anytime during a conference call. Attendees can unmute themselves by repeating the command. (Note: this feature does not work when the host enables the Mute All feature.)
Start a Conference Call by simply dialing into the conference number and entering your Conference Bridge Number, followed by your Moderator PIN.
Allows user to join a conference.
Combination of telephone keys starting with '*' followed by a number (1 thru 9)
which enable additional features such as recording start/stop.
A service in which a conferencing reservations agent is used to schedule a call or series of calls in advance. You receive a unique dial-in number and passcodes. Once dialed-in the participants join the call without any operator assistance.
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T
Talk/Listen Mode allows participants to talk and listen during a conference call. This mode is ideal for collaborative conference calls that require the exchange of information.
TeleConference is synonymous with telephone conference, conference call and audio conference, which connect three or more people on the same call.
Setting on a telephone which allows tones to be heard by our automated conference system.
an access phone number that allows you to join a conference without incurring long distance charges from your telephone provider.
A Toll Conference Call is a meeting via telephone that requires a long-distance call. It connects three or more parties on the same call using a Conference Bridge. Participants, including the moderator, may incur long-distance charges, which are determined by each caller’s long-distance service provider
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U
A dashboard function that gives you access to change the number of participants you can view and other features while in a web conference.
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V
A feature that announces participants’ names as they enter a conference call and/or as they leave the call. Generally used for an added level of security.
Also Polling. Function performed by ConferenceCall.com operators who ask each participant to respond verbally or by voting via touch-tone.
Service which provides 24-hour access to a pre-recorded message, conference call or messaging system.
Computerized switching system, properly called an MCU, which allows multipoint videoconferencing.
When multiple sites are participating in a web conference, the person currently speaking is viewed by all participants. The downside to this is that any noise, such as a person coughing or a phone ringing, will change the view. That is why it is important to mute when you are not planning on being the "main event."
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W
An audio encoder that converts WAV (which is the standard CD format) into a compressed MP3 file resulting an a much smaller file suitable for downloads or podcasts.
a web-based interface that allows you to control many functions in real time while conducting the conference call.
LiveOffice IMConferencing provides for its clients a web-based meeting manager that will enable conference hosts to create a scheduled web conferencing session and manage its invitees and RSVP's. From the meeting manager, all administrative account features and online event management are available.
To send live audio and/or video programming over the Web. It is the Internet counterpart to traditional radio and TV broadcasting.
A workshop or lecture delivered over the Web. Rather than just a one-way video presentation, a webinar implies a two-way interaction between the audience and the presenters.
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